Provide Customer Support

Customer support is the key for residual business. Customers are the kings and queens for your business. You should always provide a valid address and phone number for your customers. I would also recommend 800 numbers with pre-recorded message.

If the number of customers reaches the point that you can not handle. Don't panic. Instead of hiring support representatives and paying for expensive CRM systems and phone switches, you can outsource the service. There are more and more companies providing this service. Again, thanks to the internet, they have the infrastructure to control the cost and a lot of them even use their service center outside of the United States such as India, Philippines and China.

If you are always on the run, you can also outsource the phone service to virtual office companies. They provide administrators to answer your phone calls to provide a professional image for you. They can even forward the calls to the number of your choice.

Resource:

Toll-Free and/or Local number with voicemail service

Customers are more likely to call you if you provide Toll-Free number, and with internet VoIP service, you can save a lot of money on the phone bills. You can also sign up for internet fax to receive fax everywhere you go.

Check your email+fax+voicemail in one inbox (FREE)

Sign up for free and be able to check your fax everywhere you go. Get ready to throw away your fax machine. You can save the budget of buying the fax machine and a seperate line for fax number.